TOTA_Handcrafted for Kids
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Return & Shipping

Thank you for buying our product!

Incase you feel the need to return or exchange the item(s) you have purchased, there are a few things we would encourage you to consider:

  • A large majority of the fabrics we use are handwoven, hand-dyed and patiently and lovingly detailed by our crafts persons. They are bound to have slight irregularities and minor imperfections, lending every piece a unique character.
  • All our products are pre-washed, however, due to the hand-dyed nature of the fabrics, there is a possibility that some colour may bleed. Please follow washing instructions carefully.
  • We follow standard international sizes for our clothing. We encourage you to buy the next available size for your child. For example, if your child were 2 years and 3 months old, we would encourage you to buy a 3 year outfit.
  • Please read item descriptions carefully. Please also note that monitors are calibrated differently and colors, while may be close, may not be 100% accurate.

 

Refunds & Exchanges

If you still wish to return/ exchange your purchase, please note that our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

 

II Returns & Refunds II

We shall only refund items that are defective or damaged. Slight discrepancies or minor variations in the products will not be considered a defect.

To be eligible for a refund, your item must be unused, unwashed and undamaged and in the same condition that you received it.

TOTA reserves the right to decide whether the products are used, washed or damaged. The original bill and/or product tags should accompany the items being returned or exchanged.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

II Exchanges II

Exchange can only be made for an item of the same or higher value, and the price difference shall be borne by you.

To be eligible for an exchange, your item must be unused, unwashed and undamaged and in the same condition that you received it.

TOTA reserves the right to decide whether the products are used, washed or damaged. The original bill and/or product tags should accompany the items being returned or exchanged.

 

II Sale Items II

Only regular priced items may be returned or exchanged, unfortunately sale items cannot be returned or exchanged.

 

Shipping

To return your product, you should email us at totaforkids@gmail.com and we will guide you through the return process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs.1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.